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Responsibilities:
- Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
- Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing).
- Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes.
Qualifications:
- Bachelor’s degree required, Masters preferred
- Proven ability to use data analytics (reporting, modeling, interpretation, and analytic software) to drive operational decisions.
- Demonstrated project management and leadership/influence skills with clinical teams, including successful delivery of complex, cross-functional initiatives.
Benefits & Perks:
- Remote-first culture
- Comprehensive medical, vision, and dental coverage
- Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
Included Health
Included Health delivers integrated virtual care and navigation to raise the standard of healthcare for everyone. The company breaks down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.