Similar Jobs
See allOperations Manager, Personal Banking
Monzo
Europe
Leadership
Customer Service
Data-driven
Operations Enablement Lead
Affirm
Canada
Program Management
Product Operations
Risk Management
Business Services Manager
Omnidian
Global
Customer Service
Case Management
Operations
New Manager, Operations
Human Interest
US
Leadership
Analytical Skills
Communication
Operations Manager, CS Remote Customer Support
Eneba
Global
Zendesk
Looker
Data Analysis
Key Role:
- Owning your own business area to deliver on core metrics that will allow us to deliver a best in class customer experience.
- Reviewing and evaluating current processes and our ways of working.
- Leading and executing on core projects from end to end.
Responsibilities:
- Interpreting performance data confidently and using this information to drive operational improvements.
- Develop and maintain strong, strategic relationships with global outsourcing partners.
- Helping Team Managers excel in their roles by having regular 1:1s, giving and receiving candid feedback, interpreting and acting on management information, coaching through challenging problems.
Requirements:
- You have experience in leading leaders working in a customer service environment.
- You’ve led successful, large teams to achieve their goals and have an authentic leadership style.
- You are a seasoned team player, capable of collaborating effectively with senior leadership and cross-functional teams.
Monzo
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, kids accounts, and credit cards, along with savings, investments, and pension options. They create magical moments for their customers!