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Strategic Leadership & Planning:

  • Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles.
  • Partner with APAC Partner Sales executive leadership to influence business direction.

APAC Partner GTM Initiatives & Operations Management:

  • Oversee APAC partner operational initiatives, including process improvement and workflow optimization.
  • Build, document, and maintain operational playbooks and standard operating procedures.
  • Ensure partner compliance with agreements and internal controls.

Analytics, Reporting & Performance Measurement:

  • Leverage analytics and KPIs to monitor APAC partner performance.
  • Develop and implement dashboards and reporting tools to track and improve effectiveness.

Collaboration & Change Management:

  • Collaborate with APAC Partner Field GTM teams and Marketing to streamline operations.
  • Drive adoption of new tools, technologies, and best practices to support partner operations scale.
  • Mentor and enable broader operational excellence initiatives.

ServiceNow

ServiceNow began in San Diego, California in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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