Manage complex fintech customer issues across banking, credit, and payments through email, chat, and phone.
Investigate thoroughly across internal systems to provide precise and clear solutions.
Handle sensitive scenarios like disputed transactions and compliance communications with expertise.

Qualifications:

Possess fluent English communication skills and 2+ years in fintech or financial services customer support.
Show availability for US business hours, including nights and weekends.
Demonstrate technical fluency with CRM tools like Zendesk and Salesforce.

Preferred:

Have experience with banking-as-a-service platforms, fraud detection, or KYC/AML processes.
Exhibit prior work in B2B SaaS or fintech product support and process improvement.
Display high ownership, investigative mindset, and emotional resilience in dynamic environments.

Flex

Flex is building an AI-native private bank for business owners, re-architecting the entire financial system from banking to payments into a single intelligent system. It is a high-growth startup with nine-figure revenue, moving fast with small teams, exceptional people, and a culture of extreme ownership and real impact.

Apply for This Position