Customer Support Representative

Responsibilities:

• Consistently deliver hospitality-driven, empathetic support across phone calls, chats, and emails to restaurant owners and guests.
• Manage a high volume of interactions while maintaining accuracy, professionalism, and a customer-first mindset.
• Document interactions clearly in Salesforce to ensure continuity and accountability.

Requirements:

• 3-5+ years of customer support experience in a B2B SaaS or technology environment.
• Fluency in Spanish and English with strong written and verbal communication skills.
• Experience handling escalations and complex customer issues with professionalism and sound judgment.

Benefits and Work Structure:

• Full-time role with varying shifts between 7:00 AM - 8:00 PM PST, requiring weekend availability.
• Comprehensive health coverage, remote work, a WFH stipend, and unlimited PTO are provided.
• A performance-driven environment with clear expectations and opportunities for collaboration and growth.