Handle complex customer issues across banking, credit, and payments via multiple channels, requiring thorough investigation and high-quality answers.
Guide VIP accounts through multi-step processes and handle sensitive scenarios like frozen accounts with discretion and professional judgment.
Coordinate cross-functionally with engineering and compliance teams, file bug reports, and qualify high-value sales leads with rigor.
Flex is building an AI-native private bank for business owners, re-architecting the entire financial system from banking to payments into a single intelligent system. It is a high-growth startup with nine-figure revenue, moving fast with small teams, exceptional people, and a culture of extreme ownership and real impact.
Deliver exceptional customer experiences by responding to inquiries via phone, chat, and email.
Resolve customer issues efficiently across all Rev services, ensuring timely and accurate solutions.
Educate customers on Rev’s products, features, and best practices.
Rev is a dynamic and innovative AI-powered transcription company committed to understanding the human voice. They embrace bold thinking, welcome diverse perspectives, and give their team the freedom and responsibility to innovate, and every role plays a critical part in shaping the future of speech technology.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
Become an expert on Front’s product, features, and common workflows
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Answer incoming customer calls after business hours
Schedule appointments, estimates, and upcoming service visits
Update customer records and job details in the CRM
20four7VA connects offshore independent contractors with clients worldwide, particularly in developed markets. They focus on improving business efficiency for clients through task-specific services provided by qualified contractors.
Assist customers with onboarding and setup to ensure a smooth experience
Resolve customer issues and support requests via email, phone, and chat
Manage and prioritize incoming support tickets
LightSource is the next-generation operating system for Procurement. They build SaaS software for procurement managers helping them find vendors, manage negotiations, and buy intelligently. The team is small, ambitious, and loves tackling complex problems while learning quickly; they value ownership, direct feedback and continuous learning.
Troubleshoot issues and provide solutions with service.
Track support tickets and work with internal teams.
Roofr is obsessed with its customers and gathers feedback to shape its products. It connects solutions like payments and material ordering into a seamless platform, with an amazing culture, strong financials, and best-in-class company metrics, providing team growth and impact.
Serve as the first point of contact for inquiries via phone, email, web, and chat.
Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups.
Maintain a high standard of customer service and log all Cases accurately in a ticketing system.
Alphanumeric supports healthcare and life sciences. They are hiring for a remote, Philippines-based role to support one of the biggest Pharma companies in the world; they look for candidates with a passion for customer service and problem-solving skills.
Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Maintain 92% or higher customer satisfaction score
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.
Manage interactions via phone, chat, email, and social media.
Resolve complex inquiries regarding orders, returns, and refunds.
Guide customers through the purchasing process.
BiOptimizers helps people go from baseline health to peak biological performance through science-backed supplements and wellness tools. As a remote-first company with a globally distributed team, they focus on clarity, autonomy, and operational excellence, supporting the health and performance of both customers and the organization.
Responsible for solving tickets per week across various Remote verticals.
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and a future-focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Serve as the primary point of contact for client engagements, ensuring alignment.
Partner with stakeholders to drive platform adoption and strategic alignment.
Conduct business reviews to track KPIs and identify growth opportunities.
H1's mission is to provide a platform that can optimally inform every doctor interaction globally, promoting health equity and building trust in healthcare systems. Their teams harness the power of data and AI-technology to unlock medical insights, accelerate drug development, and improve patient outcomes.
Provide exceptional and timely inbound customer support via phone and email
Consult and educate our customers to provide value, resolve their business needs, and retain their business
Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
Yelp's mission is to connect people with great local businesses. Yelp Restaurants division is growing and is a true startup environment where you can make an impact and contribute directly to their strategy.
Serve as a liaison between contracts, patients, and care teams.
Ensure effective communication and identify areas of concern.
Support the delivery of high-quality patient care.
SnappyCX connects experienced Patient Coordinators with care teams, providing comprehensive solutions in the healthcare sector. We are a remote company focused on effective communication, identifying areas of concern, and supporting the delivery of high-quality care.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Be one of the point-of-contacts for customer inquiries coming through online support channels.
Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
Proactively document rainy day scenarios as encountered and share any key learnings with the team.
Roo empowers animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives via a veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals. They have over 20,000 veterinary professionals in their network.
Act as a primary point of contact for customer inquiries across support channels.
Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.