Retention Restaurant Support Specialist, SaaS Sales

What you'll do:

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs

What it takes to succeed:

• Whether it’s on the phone, through email or via live chat, you excel at communicating with customers
• You strive to maintain a positive working space with both customers and peers
• You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn't an option

What you'll get:

• Full medical, vision, and dental coverage
• Mental health support and services via Modern Health
• 15 days PTO, 7 paid wellness days, 12 paid holidays, plus one floating holiday