Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Maintain 92% or higher customer satisfaction score
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.
Provide day-to-day support to the Account Management Team.
Coordinate delivery dates, handle complaints and Return & Reship requests
Act as a point of contact for customer service escalations.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history.
Handle inbound customer inquiries across email and chat through Gorgias, our customer support platform.
Resolve issues efficiently and thoroughly, escalating to the team lead when a situation calls for it.
Maintain accurate records and follow established SOPs, while flagging anything that seems broken or improvable.
Inspiration Commerce Group (ICG) is a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. They buy and build companies that help people find and buy the products they love.
Independently managing operational and analytical tasks from goal setting through to execution and result control
Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities
Developing and implementing content sufficiency and quality strategies in collaboration with the team and cross-functional stakeholders
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. SDG solves the problem of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal.
Deliver timely, accurate, and empathetic support across a high volume of inbound phone calls, chats, and emails.
Manage multiple concurrent conversations and tasks while maintaining strong organization and prioritization.
Take ownership of complex issues, using structured problem-solving and clear communication to drive resolution.
Owner builds an AI-native system that local business owners use to run their businesses, starting with restaurants, by combining website, online ordering, CRM, and POS tools. The company has a team in the low hundreds, comprised of top talent from leading SMB software companies, and operates as a remote-first, global organization.
Serve as the primary point of contact for client engagements, ensuring alignment.
Partner with stakeholders to drive platform adoption and strategic alignment.
Conduct business reviews to track KPIs and identify growth opportunities.
H1's mission is to provide a platform that can optimally inform every doctor interaction globally, promoting health equity and building trust in healthcare systems. Their teams harness the power of data and AI-technology to unlock medical insights, accelerate drug development, and improve patient outcomes.
Bilingual (Spanish and English) and excellent communication skills.
Leadership capabilities, self-starter.
Positive attitude and growth mindset.
Global Elite Empire Consultants is a third-party recruiter. They are looking for goal-oriented individuals with leadership potential to join their rapidly growing company.
Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish.
Educate and guide patients through the end-to-end medication refill process.
Serve as a liaison between patients, pharmacists, clinicians, payors, and internal support teams.
Shields Health Solutions partners with hospitals and health systems to create specialty pharmacies. We focus on improving medication access, adherence, and overall patient outcomes.
Serve as a frontline contact for brand and retail partners, delivering responsive support via email, phone, and chat.
Monitor and manage order workflows end-to-end, handling adjustments, cancellations, and resolution of delivery issues.
Coordinate cross-functionally with Operations, Sales, and Finance to resolve partner-facing issues and maintain accurate records.
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying over $1 billion worth of products annually from brands to retailers. It is a high-growth, technology-first company backed by Y Combinator and notable investors, building a collaborative team culture in a remote environment.
Global Elite Empire Consultants is a third-party recruiter. They are looking for goal-oriented individuals with leadership potential to join their rapidly growing company.
Accurately manage patient referral intake, insurance verification, and prior authorization workflows to ensure smooth care initiation.
Serve as a primary bilingual point of contact for patients and families, providing empathetic support and guiding them through scheduling and billing inquiries.
Develop and maintain standard operating procedures while collaborating with clinical and revenue cycle teams to improve operational efficiency.
Ladder Health reimagines early childhood developmental care by delivering proactive, holistic, and family-centered support for children with or at risk of developmental delays through a virtual-first care model. We partner with pediatricians, health systems, and payers to close access gaps and offer personalized care for families.
Serve as a liaison between contracts, patients, and care teams.
Ensure effective communication and identify areas of concern.
Support the delivery of high-quality patient care.
SnappyCX connects experienced Patient Coordinators with care teams, providing comprehensive solutions in the healthcare sector. We are a remote company focused on effective communication, identifying areas of concern, and supporting the delivery of high-quality care.
Lead mobility cases within Spain, guiding clients through administrative processes and settlement.
Assist with our internal platform setup and contribute to making our relocation technology even smarter.
Liaise with external partners and internal teams to ensure a seamless experience.
Jobbatical is using AI and automation to make the employee visa and relocation process faster and less expensive, so businesses can hire whoever they want, from wherever they want. The company is a go-to immigration and relocation partner for tech startups and traditional companies alike in more than 30 countries.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Manage day-to-day operations for our Shopify store.
Handle customer subscriptions, troubleshoot recurring billing issues, and handle swaps or cancellations within the Skio platform.
Monitor incoming orders and ensure they are moving through the fulfillment pipeline efficiently.
Wing Assistant is the world’s first on-demand B2B concierge service, redefining the "Future of Work" by connecting innovative companies with top-tier global talent. They are a tech-enabled platform that combines a sophisticated software experience with elite human intelligence.
Prequalify leads generated by marketing through telephone, chat, or email.
Clearly communicate Lodgify’s value and benefits, adapting the approach to customer’s needs.
Manage inbound chats and calls, uncover customer needs, and position Lodgify as the best-fit solution.
Lodgify is a fast-growing scale-up in the vacation rental industry, providing a platform for property owners and managers to efficiently manage and grow their business. They are headquartered in Barcelona, with a team of 380+ people representing over 60 nationalities.