Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. They foster children’s ability to think critically and strengthen their logic skills through innovative teaching techniques.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Independently managing operational and analytical tasks from goal setting through to execution and result control
Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities
Developing and implementing content sufficiency and quality strategies in collaboration with the team and cross-functional stakeholders
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. Our international team of 1000+ professionals and digital nomads works all over the world.
Analyse customer behaviour and keep a personalised relationship with VIP clients.
WeDoSupport, founded in 2023 in Cyprus, specializes in customer support, AML and fraud prevention, KYC, and risk management. They have a diverse international team of 120+ members and offer opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community.
Monitor booking funnels, identify 'stuck' tasks and intervene when needed.
Use email, internal tools, and phone calls to ensure jobs get done.
Navigate complex conversations with German clients and Taskers to save cancellations and drive revenue.
Taskrabbit is a marketplace platform connecting people with Taskers for everyday home to-do's. They value innovation, inclusion, and hard work with a collaborative, pragmatic, and fast-paced culture.
Ensure smooth daily operation via telephone and email support.
Support drivers and passengers, resolving their questions and concerns.
Focus on customer satisfaction and timely issue resolution.
Via is using technology to transform transportation around the world, aiming to change daily commutes and reduce environmental impact. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.
Provide technical guidance and pre-sales engineering assistance to potential new customers.
Provide onboarding sessions for new customers and technical training for existing ones.
Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
JetBrains is a leading software company that strives to make the most effective developer tools. With a history spanning over 25 years, their tools accelerate production, empowering developers and teams worldwide to grow, discover, and create in an open and inclusive workplace.
Represent a diverse lineup of products and brands committed to customer service excellence.
Answer questions about orders and requests, account status, products, and services.
Take ownership of issues and follow through to solve problems while exercising sound judgment.
VIPdesk Connect is a certified B-Corp and Best Workplace winner committed to team member happiness. They partner with iconic brands to provide an elevated customer experience. The company fosters a supportive workplace where team members feel comfortable sharing ideas and working together.
Be the voice of the customer and navigate internal processes.
Act as a liaison between clients and internal teams.
Assist with challenging customer requests or issue escalations as needed.
Enumerate provides services to associations, helping them manage their finances and operations. They are focused on customer service and creating solutions for associations.
Ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity.
Monitor, respond and engage with customers on different channels that require service support.
Contribute to a service orientated culture aimed at building repeat business and customer loyalty.
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have a warm and positive work environment where a multicultural team works in great harmony.
Respond to customer inquiries via phone, email, chat, or ticketing systems.
Log, categorise, and manage customer interactions using internal systems.
Investigate and replicate reported issues, documenting findings clearly.
Cision empowers individuals to make an impact and values diverse perspectives. They are a global leader in PR, marketing, and social media management technology with offices in 24 countries.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Independently managing operational and analytical tasks from goal setting through to execution and result control
Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities
Developing and implementing content sufficiency and quality strategies in collaboration with the team and cross-functional stakeholders
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. SDG solves the problem of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal.
Coordinating events and communicating with clients and ambassadors.
Performing administrative duties including payment processing.
Lucky 415 Marketing and Promotions is an international Event Staffing and Promotions company that provides clients with the representation that their brand deserves. With a database of over 100,000 event staff, they have been in business since 2003 and enjoy a fantastic reputation with their clients and brand ambassadors alike.
Manage customer accounts, ensuring complete order fulfillment.
Utilize computer systems to document customer inquiries and maintain accurate records.
Proactively communicate supply chain solutions to enhance customer satisfaction.
Avery Dennison is a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35,000 employees worldwide. They foster an open, collaborative culture with diverse teams to encourage growth and innovation.
Serve as a liaison between contracts, patients, and care teams.
Ensure effective communication and identify areas of concern.
Support the delivery of high-quality patient care.
SnappyCX connects experienced Patient Coordinators with care teams, providing comprehensive solutions in the healthcare sector. We are a remote company focused on effective communication, identifying areas of concern, and supporting the delivery of high-quality care.
Serve as the first-point-of-contact for phone, email, web, and chat inquiries.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Maintain a high standard of customer service (empathy, clarity, accountability, follow-through).
Alphanumeric provides solutions for the healthcare and life sciences industries. They value people with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.
Field customer inquiries, finding innovative ways to respond to questions, issues, and concerns.
Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 employees speaking over 300 languages, they focus on streamlining business in meaningful and sustainable ways, fostering inspired and passionate people.
Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Work on customer support and success problems from real-world business scenarios.
Utilize proprietary software to provide accurate input and labels to deliver high-quality data.
Collaborate with technical staff to improve the design of efficient annotation tools.
XAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The team is small, highly motivated, and focused on engineering excellence, operating with a flat organizational structure where employees are expected to be hands-on.