Monitor booking funnels, identify 'stuck' tasks and intervene when needed.
Use email, internal tools, and phone calls to ensure jobs get done.
Navigate complex conversations with German clients and Taskers to save cancellations and drive revenue.
Taskrabbit is a marketplace platform connecting people with Taskers for everyday home to-do's. They value innovation, inclusion, and hard work with a collaborative, pragmatic, and fast-paced culture.
Lead technical discovery sessions and turn business needs into effective Wrike solutions
Build custom, technically robust demos that may involve integrations with ERP, DAM, BI tools, and AI tools
Deliver clear, compelling, value-based presentations to stakeholders at all levels, including C-level executives
Wrike is the most powerful work management platform built for teams and organizations looking to collaborate, create, and exceed every day. They bring everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike promotes a hybrid model for team members near our office hubs with 2–3 in-office days per week to foster collaboration and teamwork.
Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day, and backed by top investors. Their team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Empowering your team to proactively identify and solve delivery bottlenecks.
Ensuring your team masters Wrike’s technical functionality and can translate requirements into high-value business outcomes.
Working alongside Sales to position Wrike’s services as a competitive advantage.
Wrike is a powerful work management platform designed for teams and organizations to collaborate, create, and exceed expectations daily. We empower everyone and all work in a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. We're a team of innovators and creators who solve complex work problems and promote a hybrid work model with 2-3 in-office days per week for collaboration.
Mentor and enable the team to exceed company growth and retention forecasts.
Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts.
Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, they foster a high-performance culture driven by values and knowledge exchange.
Strategic advice and leadership during the project
Coordination of internal and external agreements
Omnicom Precision Marketing Germany unites Omnicom's leading digital and precision marketing agencies under one roof. With around 700 employees and as one of the largest digital agencies in Germany, they offer their customers integrated end-to-end solutions that are simple, efficient and future-proof.
Ensure smooth daily operation via telephone and email support.
Support drivers and passengers, resolving their questions and concerns.
Focus on customer satisfaction and timely issue resolution.
Via is using technology to transform transportation around the world, aiming to change daily commutes and reduce environmental impact. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Providing support to SDMs for our DTHS customers in various administrative tasks.
Ensuring activities are billed and approving invoices by contacting the Billing Team.
Confirming the number of User licenses with the customer and proactively follow up with developers.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, providing IT and telecommunications services. With over 5300 employees, they serve hundreds of large corporate customers, and have been recognized for ethical practices and educational cooperation.
Proactively identify, create, and follow up on new business opportunities, ensuring a healthy and dynamic sales pipeline.
Manage contract creation and implementation with precision, ensuring smooth execution and alignment with customer needs.
Serve as a trusted point of contact through consistent communication, responsiveness, and exceptional service.
Novanta provides core technology solutions for medical, life science, and advanced industrial original equipment manufacturers. They are a global team with over 26 offices located in The Americas, Europe and Asia-Pacific with a culture that embraces teamwork, collaboration and empowerment.
Set strategic direction in customer's use of Limble.
Identify risks to retention and opportunities for growth.
Limble empowers the unsung heroes who support the world by revolutionizing the way businesses manage their maintenance operations. They provide a comprehensive suite of software solutions to optimize asset performance and drive operational excellence. Limble's company culture and values are based on collaboration and transparency.
Respond to customer inquiries via phone, email, chat, or ticketing systems.
Log, categorise, and manage customer interactions using internal systems.
Investigate and replicate reported issues, documenting findings clearly.
Cision empowers individuals to make an impact and values diverse perspectives. They are a global leader in PR, marketing, and social media management technology with offices in 24 countries.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Monitor client’s system for new project briefs and evaluate against Statement of Work.
Translate client briefs into internal creative management tool with high technical accuracy.
Perform a final QA on all creative assets before delivery, ensuring brand standards.
Incubeta is a global marketing partner focused on driving profitable growth by bringing media, creative, data, and technology together into one integrated solution. They partner with CMOs and business leaders, and are positioned for momentum in the Americas.
Provide day-to-day support to the Account Management Team.
Coordinate delivery dates, handle complaints and Return & Reship requests
Act as a point of contact for customer service escalations.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history.
Strategically develop existing customer relationships for up- and cross-selling.
Manage a client portfolio, gather feedback, and ensure clients get the most value from their solution.
Ecosio, part of Vertex, Inc., specializes in B2B integration, EDI, Web EDI, and e-invoicing. As a fast-growing, innovative service company, they value strong connections and strive to create an inclusive work environment for technology lovers.
Be the voice of the customer and navigate internal processes.
Act as a liaison between clients and internal teams.
Assist with challenging customer requests or issue escalations as needed.
Enumerate provides services to associations, helping them manage their finances and operations. They are focused on customer service and creating solutions for associations.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Serve as the primary relationship manager and contact for technically sophisticated and engaged clients.
Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
Translate client technical requirements into short-term Product & Engineering feature requests, bug fixes, and long-term strategic roadmap input.
FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. They host over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries. They pride themselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations.
Together with the support team, act as the interface between customers and chauffeurs
Ensure high-quality standards are met and that every customer is safely transported from point A to B
Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
SIXT is a leading mobility service provider worldwide, with revenues of 4.00 billion euros and approximately 9,000 employees worldwide. Their ONE mobility platform brings together SIXT rent (vehicle rental), SIXT share (vehicle lending), SIXT ride (taxi and chauffeur services) and SIXT+ (vehicle subscription), giving customers access to a fleet of 350,000 vehicles, the services of 4,000 cooperation partners and around 5 million drivers worldwide.