Handle customer inquiries with speed and professionalism.
Solve customer issues or escalate them as needed.
Collaborate with internal teams for process improvement.
Xometry powers industries by connecting people with ideas to manufacturers. Their digital marketplace provides resources for business growth and connects buyers to global manufacturing capacity.
Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
Understand customer needs and preferences through direct interactions and feedback.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Taskrabbit is a marketplace platform that connects people with Taskers to handle everyday home to-do’s. They value flexibility and choice but also stay committed to regular in-person connection, with a culture that is collaborative, pragmatic, and fast-paced.
Ensure smooth daily operation via telephone and email support.
Support drivers and passengers, resolving their questions and concerns.
Focus on customer satisfaction and timely issue resolution.
Via is using technology to transform transportation around the world, aiming to change daily commutes and reduce environmental impact. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Communicate with our German-speaking member base and help us run campaigns against corporations behaving badly.
Answer inquiries from our German-speaking members in our member-facing inboxes, ensuring that inquiries are handled promptly and professionally.
Assist with the implementation of our donor appreciation program and provide German-language support by editing and reviewing campaign and fundraising materials.
Ekō is a global movement of consumers, investors, and workers standing together to hold corporations accountable for their actions and forge a new and sustainable path for our global economy. They are a movement of more than 23 million people, brought together by a global team of ~30 campaigners, fundraisers, product, and operations staff.
Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
Understand and communicate our customers' needs and motivations to our internal teams locally and globally
Too Good To Go is a certified B Corporation with a mission to empower everyone to take action against food waste. They have a community of 133 million registered users and 261,000 active partners across 21 countries.
Manage customer accounts, ensuring complete order fulfillment.
Utilize computer systems to document customer inquiries and maintain accurate records.
Proactively communicate supply chain solutions to enhance customer satisfaction.
Avery Dennison is a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35,000 employees worldwide. They foster an open, collaborative culture with diverse teams to encourage growth and innovation.
Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups.
Alphanumeric is hiring a Customer Service Agent to support one of the biggest Pharma companies in the world. They are seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
Together with the support team, act as the interface between customers and chauffeurs
Ensure high-quality standards are met and that every customer is safely transported from point A to B
Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
SIXT is a leading mobility service provider worldwide, with revenues of 4.00 billion euros and approximately 9,000 employees worldwide. Their ONE mobility platform brings together SIXT rent (vehicle rental), SIXT share (vehicle lending), SIXT ride (taxi and chauffeur services) and SIXT+ (vehicle subscription), giving customers access to a fleet of 350,000 vehicles, the services of 4,000 cooperation partners and around 5 million drivers worldwide.
Providing best-in-class customer care by resolving escalated customer concerns in real-time.
Effectively managing customer objections and offering knowledgeable product support.
Taking initiative and ownership over the customer experience and facilitating smooth resolutions.
Resident creates a house of brands that focuses on quality materials, timeless style, and comfort. Since its founding in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.
Work closely with the Go‑to‑Market Lead, providing operational and organizational support.
Prepare high‑quality slide decks and presentations for Upper Management and customers.
Support Sales and Account teams by following up on open actions, deadlines, and deliverables.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group that provides IT and telecommunications services. With over 5300 employees, they have hundreds of large customers, corporations in Germany and other European countries and have won awards for educational cooperation and ethics.
Represent a diverse lineup of products and brands committed to customer service excellence.
Answer questions about orders and requests, account status, products, and services.
Take ownership of issues and follow through to solve problems while exercising sound judgment.
VIPdesk Connect is a certified B-Corp and Best Workplace winner committed to team member happiness. They partner with iconic brands to provide an elevated customer experience. The company fosters a supportive workplace where team members feel comfortable sharing ideas and working together.
Actively monitor customer reviews and comments across platforms and provide clear and helpful responses.
Respond to potential customers via public responses, chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications and share them with the team.
BrickBrands is a fast-growing company offering opportunities and learning experiences as a part of its global team. They embrace diversity and inclusivity, seeking self-starters with a passion to excel and create opportunities for brands and communities.
Perform in-depth quality audits on customer support calls and email cases.
Ensure accuracy of information and professionalism in customer interactions.
Propose documentation updates to enhance the Customer Service Representative (CSR) experience.
Evry Health aims to bring humanity to health insurance with high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. They are the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, more than 3,000 corporate employees and 15,000 agents.
Deals directly with internal and external customers via telephone and electronic channels.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples and results.
Manage customers' accounts, document all customer interactions and communications.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for their work and each other.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Take inbound calls from either the customer or the restaurant.
Manage incoming tickets generated from email or text via CRM.
Minor troubleshooting product or service problems reported by the customer or the restaurant.
HungerRush is a leading provider of integrated restaurant solutions. Their flagship cloud POS system, HungerRush 360, makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere.