As a Customer Service Agent, you'll be the communication line between brands and their customers across multiple digital platforms.
Handle high volumes of customer comments & reviews, including negative feedback, navigating sensitive situations with empathy.
Proactively seek information, use available materials, and ask the right questions when needed.

Responsibilities:

Moderate reviews and comments on apps and platforms, adhering to brand guidelines and policies.
Analyze user feedback to make decisions about moderating or escalating issues in a timely manner.
Maintain communication with your manager to address questions and resolve issues.

Qualifications:

A High School Diploma or equivalent and 2+ years of experience in social care, community management, CX support, or digital customer service.
Fluent in English both written and oral with strong verbal communication & writing skills.
Calm under pressure and confident in high-visibility comment sections

BrickBrands

BrickBrands is a fast-growing company offering opportunities and learning experiences as a part of its global team. They embrace diversity and inclusivity, seeking self-starters with a passion to excel and create opportunities for brands and communities.

Apply for This Position