Represent a diverse lineup of products and brands committed to customer service excellence.
Answer questions about orders and requests, account status, products, and services.
Take ownership of issues and follow through to solve problems while exercising sound judgment.
VIPdesk Connect is a certified B-Corp and Best Workplace winner committed to team member happiness. They partner with iconic brands to provide an elevated customer experience. The company fosters a supportive workplace where team members feel comfortable sharing ideas and working together.
Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
Understand customer needs and preferences through direct interactions and feedback.
Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
Taskrabbit is a marketplace platform that connects people with Taskers to handle everyday home to-do’s. They value flexibility and choice but also stay committed to regular in-person connection, with a culture that is collaborative, pragmatic, and fast-paced.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
As the first point of contact, troubleshoot any aspect of payer's problems.
Guide customers through their payment process, liaising with all departments.
Solve complex payment problems and conduct daily follow-up with unresolved requests.
Flywire is a global payments enablement and software company that was founded to solve high-stakes, high-value payments in higher education. The company has over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Resolve email/chat/phone request and enhance User experience.
Moderate User-generated content (visual & text) and review violations reports.
Act as a bridge between Users and business team.
Appflame is a product IT company creating life-changing products in the social discovery and advertising space. They have a global reach, with millions of users worldwide and are looking for daring and enthusiastic people to join their team.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation.
Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.
Clipboard Health helps professionals turn extra time into career growth and financial opportunity with an app-based marketplace. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Review, respond and investigate complaints submitted directly by customers.
Solve customer issues efficiently, effectively, and empathetically with emphasis on custom crafting written responses that DO NOT rely heavily on predetermined templates.
Improve our resources and tools available for our customers to enable customer education and streamline service
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. When customers share their challenging experiences with Affirm, Affirm has invaluable insight into the breaking points of our products, processes, or policies. As we learn from and champion for our customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships.
Build and maintain the operational model for Support and Moderation.
Implement and improve the quality system, including tone of voice control.
Manage the team (hiring, onboarding, performance management, development).
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. They solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal.
Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
Understand and communicate our customers' needs and motivations to our internal teams locally and globally
Too Good To Go is a certified B Corporation with a mission to empower everyone to take action against food waste. They have a community of 133 million registered users and 261,000 active partners across 21 countries.
Provide thoughtful, personalized communication to Felix users across all mediums.
Document common user issues effectively and concisely to influence product improvements.
Collaborate closely with other departments to share learnings across the Felix organization.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.
Serve as the first-point-of-contact for phone, email, web, and chat inquiries from both internal and external partners.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups.
Alphanumeric is hiring a Customer Service Agent to support one of the biggest Pharma companies in the world. They are seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.
Handle customer inquiries with speed and professionalism.
Solve customer issues or escalate them as needed.
Collaborate with internal teams for process improvement.
Xometry powers industries by connecting people with ideas to manufacturers. Their digital marketplace provides resources for business growth and connects buyers to global manufacturing capacity.
Helping customers go through our application flow when required.
They are reinventing consumer credit by using technology to easily tap into people’s assets. They are a well-capitalized team of technology and finance executives with top-tier investors, and their culture values depth and rigor of thought, minimalist design, and speed of execution.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world. It's an international, travel-loving team with a passion for adventure and innovation where the support team thrives in a high-paced, collaborative environment.
Provide multi-channel support by managing phone calls, tickets, chat, and social media interactions.
Deliver accurate and timely assistance to resolve inquiries, complaints, and return/refund requests while following company procedures and policies.
Build strong customer relationships through clear, empathetic, and proactive communication.
BiOptimizers helps people go from baseline health to peak biological performance by developing science-backed supplements and wellness tools. As a remote-first company with a globally distributed team, they focus on clarity, autonomy, and operational excellence, designing every role to support the health and performance of both customers and their organization.
Respond to customer inquiries in a timely and accurate manner.
Troubleshoot login issues, account access problems, and subscription questions.
Clearly explain app functionality in a way that is easy for non-technical users to understand.
Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.
Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service.
Create best-in-class experiences for all fans that contact, demonstrating patience and acknowledging customer problems and issues.
Sutherland is a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands, helping them to better support and serve their customers. They are innovative and passionate about customer success.