Review, respond and investigate complaints submitted directly by customers.
Solve customer issues efficiently, effectively, and empathetically with emphasis on custom crafting written responses that DO NOT rely heavily on predetermined templates.
Improve our resources and tools available for our customers to enable customer education and streamline service
Provide guidance for Affirm’s Product and Operations teams on applicable regulatory requirements related to any changes to products or services, issue remediation, and marketing reviews.
Review and approve financial services marketing materials to ensure they comply with regulations and industry standards.
Support responses to regulatory and bank-partner inquiries, audits, and examinations through second-line reviews and documentation/evidence.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners.
Provide exemplary support to merchant partners, including marketing best practices and accounting workflows.
Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
Identify and implement new operational processes to drive efficiency.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with the majority of their roles being remote and employees having the flexibility to work almost anywhere within the country of employment.
Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
Develop expertise in products and processes to identify recurring issues and improve customer experiences.
Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.
Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
Be an expert on our product and continuously build your knowledge.
AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Serve as a critical liaison between customers and the Bank by ensuring timely, compliant, and customer-focused resolution of complaints and service concerns across multiple channels.
Conduct thorough investigations by gathering information from internal systems, management, frontline teams, and customers.
Track, categorize, and analyze complaint data to identify patterns and emerging risks, and coordinate with Digital Banking and enterprise teams to implement corrective actions when needed.
Forbright is a full-service bank and commercial lender focused on helping to build a brighter future for its clients and communities. The company is dynamic, high energy, and fast-paced, with a culture of collaboration, inclusion, flexibility, and recognition.
Develop and manage customer advocacy and referral programs
Source and coordinate customer stories, quotes, and proof points
Support creation of ROI-backed case studies and customer evidence
Radicle Health provides human services software products that promote collaboration and innovation, helping organizations better serve their communities. They foster a culture of shared learning and holistic thinking with a focus on supporting organizations in delivering essential services.
Spotting patterns and identifying potentially vulnerable customers and financial crime.
Listen to customers’ concerns with positivity, empathy and patience and fix the problem.
Supporting customers across phone calls, in-app chat and email.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.
Resolve email/chat/phone request and enhance User experience.
Moderate User-generated content (visual & text) and review violations reports.
Act as a bridge between Users and business team.
Appflame is a product IT company creating life-changing products in the social discovery and advertising space. They have a global reach, with millions of users worldwide and are looking for daring and enthusiastic people to join their team.
Helping customers go through our application flow when required.
They are reinventing consumer credit by using technology to easily tap into people’s assets. They are a well-capitalized team of technology and finance executives with top-tier investors, and their culture values depth and rigor of thought, minimalist design, and speed of execution.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Proactively monitor in-progress deliveries and take corrective action when necessary
Collaborate with team members from various Roadie departments to ensure seamless delivery experience
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy.
Provide thoughtful, personalized communication to Felix users across all mediums.
Document common user issues effectively and concisely to influence product improvements.
Collaborate closely with other departments to share learnings across the Felix organization.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.
Be the first point of contact for customer questions through email, chat, and phone
Become a product expert and function as a first-level problem solver
Escalate issues to the appropriate team while maintaining communication with the affected user
Tremendous provides a platform to send bulk payouts to people in over 230 countries and regions. The company consists of 20,000+ companies and they aim to increase efficiency, flexibility, and fulfillment at work within a culture that embraces remote work, documentation, and fewer meetings.
Consulting customers on questions related to websites.
Working timely and effectively with customer requests, resolving issues.
Promoting websites to customers upon opportunity, maintaining service quality.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Their international team of 1200 professionals and digital nomads works all over the world.
Reply to questions and expertly guide customers in creating fundraising campaigns.
Complete full reviews of campaigns, spotting errors and opportunities to improve.
Help craft helpful documentation to guide users on Raisely.
Velora was formed when Aplos, Raisely, and Keela merged to help nonprofits thrive. They offer a suite of tools for fundraising, donor management, and financial tracking. The team is remote, mission-driven, and spans the globe, valuing curiosity, collaboration, and creativity.
As the first point of contact, troubleshoot any aspect of payer's problems.
Guide customers through their payment process, liaising with all departments.
Solve complex payment problems and conduct daily follow-up with unresolved requests.
Flywire is a global payments enablement and software company that was founded to solve high-stakes, high-value payments in higher education. The company has over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide.
Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.
Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
Understand and communicate our customers' needs and motivations to our internal teams locally and globally
Too Good To Go is a certified B Corporation with a mission to empower everyone to take action against food waste. They have a community of 133 million registered users and 261,000 active partners across 21 countries.
Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during core US business hours (9am–6pm ET).
Owning strategic projects in Customer Support, including Help Center articles, internal documentation, and support operations initiatives.
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, they’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Their team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy.
Support system updates and data migration initiatives tied to Lillio’s Payments platform.
Work directly with customers to guide them through merchant applications and answer questions.
Supporting customers with troubleshooting technical support issues via chat, email and phone.
Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.
Resolve bugs and product feedback reported by Muck Rack team members and users.
Partner closely with the Customer Support team to diagnose User Issues.
Compile product data and reports to surface trends and feedback to relevant teams.
Muck Rack is the leading SaaS platform for public relations and communications professionals. They enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product.