Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals.
Educate customers on best practices and new features to maximize the value of Radicle products.
Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector, and their teams learn from each other to test ideas faster.
Review, respond and investigate complaints submitted directly by customers.
Solve customer issues efficiently, effectively, and empathetically with emphasis on custom crafting written responses that DO NOT rely heavily on predetermined templates.
Improve our resources and tools available for our customers to enable customer education and streamline service
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. When customers share their challenging experiences with Affirm, Affirm has invaluable insight into the breaking points of our products, processes, or policies. As we learn from and champion for our customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships.
Own the overarching loyalty program strategy and execution that clearly defines how agents can maximize their earnings and growth.
Lead the continuous optimization of existing programs that drive retention, engagement, and new customer acquisition.
Partner with product and UX teams to create in-portal experiences that make programs easy to understand and participate in.
First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. They've got thousands of active agents with hundreds joining monthly and they plan to accelerate their growth.
Assist in updating and developing product messaging and positioning for core Radicle Products.
Drive go-to-market strategy for Tier 2 & 3 feature releases, including messaging, positioning, and campaigns.
Translate customer and market insights into compelling product messaging and positioning.
Radicle Health offers human services software that fosters collaboration and innovation, helping organizations better serve their communities. They aim to provide mission-driven products that support organizations in delivering essential services, facilitating learning and testing ideas faster.
Translate clinical differentiation and platform capabilities into compelling narratives.
Drive go-to-market success by developing deep fluency in buying committees.
Ensure every customer-facing message reflects the business and human value.
Modern Health is a mental health benefits platform for employers, offering access to various resources within a single platform. They are the fastest entirely female-founded company in the U.S. to reach Unicorn status, with a culture centered around high empathy and accountability.
Build and maintain a customer reference and advocacy database.
Develop compelling customer narratives in multiple formats.
Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. As a remote-first, globally distributed company, they are building the infrastructure layer that powers the next generation of AI systems.
Develop customer-centric messaging and positioning that clearly communicates the value of our platform.
Create and manage product launch plans, ensuring seamless execution across Marketing, Sales, and Customer Success.
Conduct market and competitive research, delivering insights that sharpen our Go-To-Market strategy.
Mediafly's platform brings together sales enablement, content, and performance insights so sellers have the coaching, tools, and intelligence they need to succeed. They are a fully distributed company with an HQ in Chicago, IL and have been recognized as a Best Place to Work.
Develop specialized positioning and messaging for Nextech Patient Experience.
Create and execute go-to-market (GTM) strategies for new features and enhancements.
Serve as the subject matter expert on your portfolio, understanding the value and benefits across different healthcare specialties.
Nextech is a leader in specialty healthcare technology solutions. They are committed to hiring and retaining talent, which is why they invest in their employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
Own messaging, positioning, and storytelling for a defined product area.
Lead go-to-market plans for features and launches (with guidance).
Build high-impact sales enablement and content.
Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer award-winning digital programs that provide clinical, emotional, and financial support all in one platform, trusted by over 2,000 employers and health plans.
Own the cadence of getting product updates to the sales team and customers.
Build and maintain the tools our GTM teams use daily - decks, use case documentation, and competitive positioning materials.
Ensure customers understand new capabilities and how to get value from them.
MedScout empowers MedTech commercial teams with data, insights, and tools to deliver medical innovations to patients. They are creating a revenue acceleration platform for sales professionals at medical device and diagnostic companies and value their employees' voices.
Go-to-Market Strategy: Develop and execute GTM plans for product launches that span Tilt’s credit card and cash advance offerings.
Positioning & Messaging: Craft clear, differentiated messaging that communicates the unique value of Tilt’s products to target audiences.
Retention: Work directly with product and creative teams to define the in-app and lifecycle messaging strategy to ensure different customer segments understand, adopt, and continue to extract value from the product over time.
Tilt is a mobile-first company that uses machine learning-powered credit models to look beyond traditional credit scores, recognizing real potential in millions of customers worldwide. They foster an environment where every voice is valued and mutual respect is non-negotiable.
Develop a digital-first success program delivering proactive engagement.
Build executive relationships, serving as a strategic advisor.
Monitor customer health and develop data-driven playbooks.
Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.
Endless Commerce is an AI-powered CommerceOS that helps consumer brands manage the chaos of omnichannel operations. They serve brands scaling from $1M to $500M+ in revenue, providing real-time inventory visibility, EDI and purchase order automation, and supply chain intelligence across DTC, wholesale, marketplaces, and retail channels.
Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements to make partners excited about Clasp’s creativity.
Champion Strategic Growth: Push conversations beyond the present to uncover expansion opportunities.
Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners.
Clasp is a venture-backed startup that is transforming access to education and career pathways by connecting employers, educational institutions, and diverse talent. They are committed to social impact and innovation, and are reshaping the future of the workforce.
Lead cross-functional product launches and partner-centric initiatives.
Develop and execute end-to-end GTM strategies for new products features and partnerships.
Design and own account-based marketing (ABM) programs, creating targeted plays for specific high-value agencies and account clusters.
Ethos is a leading life insurance technology company with a mission to protect families by democratizing access to life insurance and empowering agents at scale. They are transforming the life insurance experience for consumers, agents, and carriers alike with a robust three-sided technology platform.
Define and evolve Highlight’s product positioning and market narrative.
Lead messaging and go-to-market planning for product launches and feature releases.
Develop sales enablement materials, including: Sales decks, Competitive battlecards, Objection handling frameworks and Use case messaging.
They help consumer brands make better product decisions before they launch to market by testing product concepts, formulations, packaging, and messaging with real consumers. Highlight combines research expertise with AI-powered technology, enabling teams to run research-grade testing faster and at greater scale than traditional methods.
Own global customer lifecycle strategy spanning onboarding, adoption, education, retention, and expansion across segments and regions
Lead, mentor, and scale a high-performing customer marketing team with clear operating rhythms and accountability
Own customer communications including newsletters, product announcements, webinars, and educational programming to drive adoption and satisfaction
Keeper Security transforms cybersecurity for millions of individuals and thousands of organizations globally. Our patented zero-trust and zero-knowledge privileged access management solution unifies enterprise password, secrets and connections management with zero-trust network access and remote browser isolation.
Relativity is a company that helps customers meet their goals using the Relativity suite of products. They solve big data challenges in the legal tech industry and value their employees.
Develop a deep understanding of Telecom and Media customers.
Guide the adoption of products across high-impact accounts.
Serve as an advocate for the Voice of the Customer within product teams.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.