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The Role:
- Handle customer queries and support requests.
- Troubleshoot issues and ensure timely, accurate resolutions.
- Work across different communication channels.
Duties and Responsibilities:
- Respond to customer inquiries via phone, email, chat, or ticketing systems.
- Log, categorize, and manage customer interactions using internal systems.
- Keep customers updated on progress, next steps, and resolutions.
Essential Skills and Experience:
- 1+ year of experience in customer support.
- Fluent in German and comfortable supporting customers in both German and English.
- Able to manage tasks and prioritize effectively within set timelines.
Cision
Cision empowers individuals to make an impact and values diverse perspectives. They are a global leader in PR, marketing, and social media management technology with offices in 24 countries.