Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Contribute to the Professional Services team by providing excellent customer service/support and execute on project implementations
Review, analyze, and evaluate customer business requirements and solution objectives, being attentive to potential scope creep
Lead implementation specific activities and conduct meetings with new and existing customers
Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.
Work alongside Solution Architect to consult on platform configuration best practices.
Drive requirements, design and configure solutions.
Educate clients on the implemented RainFocus toolset.
RainFocus is a rapidly growing software company delivering in-person, virtual, and hybrid events through its industry-disrupting software platform to Fortune 500 companies. They are well-funded and building a company that is changing the market, creating a challenging, fun and exciting environment.
Proactively engage with customer technical decision-makers and influencers.
Drive pilots and proofs of concept, optimizing solutions and costs.
Troubleshoot customer technical issues during implementation and deployment.
Insider One provides a platform that unifies marketing and customer engagement tools, enabling teams to maximize their potential. They have over 1,500 employees across 30+ offices and are backed by investors like Sequoia Capital and General Atlantic.
Own the technical relationship with enterprise customers.
Support onboarding and implementation of Noibu's SDK and integrations.
Partner with CSMs to support renewals and mitigate churn risk.
Noibu is an ecommerce monitoring and experience analytics platform, trusted by global brands to protect and grow online revenue. They are named Canada’s Great Place to work in 2025!
Independently manage the delivery of complex client implementations from kickoff through completion.
Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition.
Serve as the primary execution and coordination point between clients, partners, and internal project teams.
Rithum is a leading commerce network which helps brands, suppliers, and retailers work together to deliver e-commerce experiences. They have over 40,000 companies as clients and focuses on optimizing consumer shopping journeys.
Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities.
Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Act as a technical resource to our customer base for HighLevel’s suite of software features.
Troubleshoot product issues and support software solutions, preferably within the technology industry.
Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.
Lead discovery and technical presentations for key accounts.
Define demo standards and technical processes for the global team.
Translate complex product updates into value-based stories.
Bazaarvoice connects brands and retailers with consumers through its global network, product-passionate community, and enterprise technology to create smart shopping experiences. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, Asia, and Australia and is recognized as a Great Place to Work in multiple countries.
Own Technical Success Across the Customer Lifecycle.
Drive Revenue Outcomes (Net New + Expansion).
Operate as a Strategic Partner.
Cypress aims to make software testing faster and more reliable, improving the efficiency and quality of software development. Their fully remote team of passionate, collaborative, and curious individuals is on a mission to positively impact the developer community, serving hundreds of thousands of developers across 90+ countries and 30,000+ organizations.
Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
Paddle offers digital product companies a completely different approach to their payment infrastructure by serving as a Merchant of Record for their customers. They are backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.
Lead the technical relationships for a named set of merchants.
Manage and provide technical guidance for new merchant integrations.
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are proud to be a remote-first company with employees across the US and offer competitive benefits that are anchored to people.
Own end-to-end implementation of Transcend’s web consent product.
Troubleshoot client-side issues including script loading order, CSP conflicts and rendering inconsistencies.
Work with customers to map their data ecosystem, identify data stores requiring integration, and configure deletion, access, and rectification workflows.
Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. They're building the platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across tech stacks. They are growing quickly and backed by top-tier investors.
Develops trusted advisor relationships with key accounts and customer stakeholders.
Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands.
Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program.
Fleetworthy offers a technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. They are trusted by 75% of the top fleets in North America and are recognized across the industry for innovation and leadership.
Own escalations from the Technical Support Reps team, applying deep product and technical expertise to resolve issues with minimal further escalation to Engineering.
Deliver consistent, high-quality assistance across phone, email, chat, and ticketing platforms, remaining available for time-sensitive or advanced inquiries.
Track and prioritize your case backlog, balancing urgency with impact on customer success and compliance.
Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding and ensure smooth adoption.
Monitor performance metrics and provide actionable insights to leadership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.
Serve as the primary technical point of contact for enterprise customers onboarding and beyond.
Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
Mavenoid is the Intelligent Support Platform for products and devices. Their technology delivers customer support with troubleshooting and personalized remote support to reduce costs. They are in an exciting growth phase as a remote-first company with team members across Sweden, the UK, and the US.
Launch advertising campaigns (including verifying tracking code implementation, supervising the creation of advertising materials, and analyzing product feeds).
Monitor all ongoing advertising campaigns assigned to you.
Make changes to new and existing campaigns to translate business objectives into technical deliverables.
RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. Founded in 2012 and operating in 90+ markets, it offers end-to-end Deep Learning-powered AdTech products.
Manage and execute end-to-end implementations for mid-market and smaller enterprise customers.
Develop and implement strategies that enhance customer experience and expedite time to value.
Foster strong relationships with customers through effective communication and support.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.