Manage a book of business, serving as a primary point of contact for assigned accounts
Support renewals and expansion efforts in partnership with Account Managers
Build trusted relationships with customers and understand their goals and usage of Customer.io
Customer.io's platform is used by over 8,000 companies to send messages. Customer.io powers automated communication that people actually want to receive and helps teams send relevant messages using real-time behavioral data.
Own a key account or portfolio of accounts, developing and executing strategic account growth plans.
Build strong stakeholder relationships with technical and non-technical buyers.
Interact with the product and engineering teams to provide customer and sales insights.
digiLab Solutions is a VC-backed AI company specializing in uncertainty quantification and AI, serving industrial and government sectors with technology applied to significant societal challenges. They foster a culture of innovation, trust, and collaboration where employees are valued and offered work-life balance.
Coordination, monitoring and reporting within the enterprise and external partners
Develop schedules, adhere to milestones and keep other team members on task
Recognize and prioritize issues, and collaborate for timely resolution
Smartsheet has helped people and teams achieve for over 20 years, offering seamless work management and scalable solutions. They empower teams to automate, uncover insights, and scale smarter, fostering a collaborative environment where diverse perspectives are welcomed.
Ensure high levels of customer satisfaction by managing response times, NPS, and CSAT scores.
Serve as the primary operational contact for designated enterprise customers, ensuring all service delivery components are executed effectively and meet agreed-upon service levels.
Monitor and manage daily customer issues, triaging and coordinating resolution with internal teams to minimize impact and communicate updates clearly and promptly.
Remote People is building the infrastructure to power borderless teams. They enable businesses to hire anyone anywhere compliantly at the push of a button, handling global payroll, benefits, taxes, and compliance.
Understand the power of the Silverfin platform and how it can enable greater profitability within a firm's practices.
Build relationships across the stakeholder map, from users and advocates to partners and the C-suite.
Develop and maintain strategic account plans for each named network.
Silverfin is a cloud software solution built by accountants, for accountants. Their mission is to enhance and support the accountancy profession through AI and automation. They are headquartered in Ghent and have over 200 employees.
Support GitLab’s strategic large prospects and customers.
Provide account leadership and direction in the pre- and post-sales process.
Conduct sales activities including prospecting and developing opportunities in large/strategic accounts.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, they foster a high-performance culture driven by values and continuous knowledge exchange.
Support and coordinate projects related to technology and process solutions.
Apply project management practices to capture requirements and ensure clear communication.
Identify and implement continuous improvements to software systems and processes.
Care Access aims to improve the future of health for everyone. They operate research locations and mobile clinics globally, striving to bring health services to underserved communities.
Support the Remarketing API team in defining, delivering, and integrating public API features and external partnerships.
Own parts of the API roadmap, managing feature lifecycles and translating business/partner needs into clear product specs.
Collaborate closely with engineering to ensure timely and successful feature development and delivery.
Our Tech department is the driving force behind one of the most successful start-ups in Europe since 2012. Based in Berlin, we have an innovative and driven team that is using cutting-edge technologies to redefine the used car market.
You lead and develop the Technical Integration / Seller Onboarding team, setting clear goals, roles, and responsibilities
You are responsible for the strategic development of technical seller onboarding, with a focus on scalability, automation, and quality
You steer performance through KPIs, reports, and business reviews, and derive strategic initiatives to achieve targets
Redcare Pharmacy is Europe’s No.1 e-pharmacy powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision “Until every human has their health”.
Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group—one of Europe’s leading providers of IT and telecommunications services. With more than 5300 talented colleagues and a growing customer base across Germany and Europe, they build the digital foundations of major organizations.
Define and execute the Customer Experience and Success coverage model for the US region.
Recruit, onboard, and develop Customer Experience and Success professionals within the region.
Personally manage complex enterprise accounts through the full engagement cycle.
Dash0 is building an AI-centric OpenTelemetry-native platform that eleminates vendor lock-in and toil. Dash0 is growing rapidly, with the United States as a primary strategic market.
Drive program and product management initiatives to enhance customer satisfaction.
Ensure engineering aligns with client needs while maintaining a focus on delivering exceptional results.
Play a crucial role in connecting various functions within the organization.
They are an AI-powered matching process company. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide Level 2 sales support to partner sales teams.
Manage all partner-referred leads and own the complete sales cycle.
Support sales enablement with the design and deliver comprehensive on-the-job training sessions for partner teams.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With innovation as one of their core values, Remote encourages every member of the team to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.
Strategically develop existing customer relationships for up- and cross-selling.
Manage a client portfolio, gather feedback, and ensure clients get the most value from their solution.
Ecosio, part of Vertex, Inc., specializes in B2B integration, EDI, Web EDI, and e-invoicing. As a fast-growing, innovative service company, they value strong connections and strive to create an inclusive work environment for technology lovers.
Drive new business growth: Identify, qualify, and close new opportunities within K–12, Higher Education, or assessment markets.
Expand existing relationships: Partner with Customer Success and Marketing to uncover cross-sell opportunities that deepen customer value.
Own the full sales cycle: From prospecting to negotiation and close, with disciplined pipeline management, forecasting, and account planning.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations use their services in more than 185 countries, with a remote-first culture.
Manage the entire sales cycle, from retaining existing customer investment to identifying new expansion opportunities.
Present Remote’s suite of services to existing customers, creating pathways for upselling solutions.
Own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Work alongside the US leadership team to build an EMEA team and implement and improve scalable CS processes.
Independently manage, mentor, and grow a team of CSMs who support our most strategic customers and work with our Channel teams.
Ensure CSMs are executing success strategies, co-creating plans with customers and channel partners, and driving measurable results.
Appfire empowers teams to break silos and collaborate seamlessly through their software solutions. With 850+ employees across 28 countries, they foster a remote-first environment where everyone is respected and invested in for professional and personal growth.
Manage a dedicated book of agency partners end-to-end, serving as the day-to-day contact for each agency
Build and maintain strong agency relationships through regular communication, in-person meetings, and attendance at industry events
Identify and pursue revenue growth opportunities within existing agency accounts through upselling and cross-selling
INFUSE is a B2B demand generation company that partners with agencies to help their end-clients drive pipeline and revenue through targeted media campaigns. They deliver measurable business outcomes at scale and have a small, close-knit team where contributions are visible and valued.
Launch advertising campaigns (including verifying tracking code implementation, supervising the creation of advertising materials, and analyzing product feeds).
Monitor all ongoing advertising campaigns assigned to you.
Make changes to new and existing campaigns to translate business objectives into technical deliverables.
RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. Founded in 2012 and operating in 90+ markets, it offers end-to-end Deep Learning-powered AdTech products.
Use digital tools to diagnose and resolve customer issues with field service engineers or directly with clients.
Continuously monitor customer assets via the Hubgrade platform, ensuring data transmission and performance.
Assist clients in setting up connectivity, delivering demonstrations of the monitoring portal and training.
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. They specialize in water, energy, and waste management, designing and implementing innovative solutions for decarbonisation, depollution, and resource regeneration.