Identifying caregiver availability and staffing new cases efficiently.
Updating all relevant systems with caregiver availability and case details.
Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations.
SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. They redefine the benchmarks for excellence in talent-centric solutions.
Answer a high volume of calls a day using a multi-line phone.
Schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Access HealthCare's Patient Access Specialists collaborate with health organizations and doctor offices to schedule appointments and provide patient support over the phone. They seek dependable candidates with a passion for helping others and a high call volume experience.
Manage provider schedules and prepare charts for upcoming home visits.
Conduct outreach for scheduling, appointment confirmation, and wellness checks for high-risk members.
Obtain medical records, submit referral authorizations, and coordinate lab orders and transportation for members.
Alignment Health is dedicated to reshaping senior care, empowering members to age gracefully and live vibrantly. Their mission-driven team strives to deliver high-quality, affordable care to members daily.
Maintain full ownership and accountability for initiating phone contact to potential study participants.
Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status.
Consistently provide outstanding customer service with every patient interaction.
M3 Wake Research is an integrated network of premier investigational sites meeting clinical research needs. They have close to 30 owned and managed research sites across the country and continue to grow through acquisitions.
Provide empathetic, patient-centric support through phone, email, and in-app messaging.
Act as a liaison between patients and providers, relaying critical information.
Guide patients through scheduling, telehealth services, and general inquiries.
Allara Health is a women’s health provider specializing in longitudinal care. Trusted by over 60,000 women nationwide, they connect patients with multidisciplinary care teams focusing on hormonal, metabolic, and reproductive care.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Efficiently triage incoming phone calls with professional phone etiquette.
Provide support for call center staff and resolve issues promptly.
Effectively communicate issues and solutions to members and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.
Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Maintain 92% or higher customer satisfaction score
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.
Build trusting relationships with patients, families, and providers, addressing health questions and care needs.
Identify medical, behavioral, social, emotional, and financial needs to support whole‑person care.
Strengthen the connection between patients and healthcare providers by addressing barriers and facilitating communication.
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence, with the goal to make great healthcare affordable, improve patient health, and restore fulfillment for providers. They leverage remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers.
Manage and coordinate service calls, support field technicians.
Ensure smooth communication and timely service delivery.
Maintain strong client relationships and meeting SLAs.
Secur-Serv provides nationwide service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more.
Serve all stakeholders with integrity and joy, consistently modeling the importance of both task competency and relationships.
Proactively call, email, text, and survey families to discuss student course schedules and other customer service questions.
Assist students with creation of annual course schedules that ensure adequate annual progress meeting all graduation requirements.
Learning Network is a growing, innovative, and customer-centric educational services company. They prioritize service by ensuring the details are done and done well, promising to keep the promises they make with a supportive community of people who care. At Learning Network, they don’t do drama, and neither should you.
You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
Support the productivity of the maintenance team by ensuring accurate and timely work order documentation.
Enter work orders and maintain accurate records of service requests and customer interactions.
Build and maintain effective working relationships with internal and external stakeholders, including residents and vendors.
Corvias develops solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult challenges by reimagining what is possible and realizing more resilient communities together. They have a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners.
Responds to inquiries with professionalism and empathy, providing cancer-related information.
Meets constituent needs by providing information on ACS programs and cancer-related resources.
Meets established performance goals and metrics while staying current on policies and procedures.
The American Cancer Society is dedicated to ending cancer, supporting patients, families, and caregivers by providing crucial cancer-related information. A diverse culture comprised of backgrounds and experience, to better serve our communities can be found here.
Provides non-clinical administrative support to Case Managers and Care Coordinators.
Obtains and manages medical documents, ensuring accurate record retrieval.
Prioritizes tasks based on expedited requests with attention to detail.
Spectrum Healthcare Resources (SHR) delivers systems and processes designed to meet the unique needs of Military and VA Health Systems. They provide physician and clinical staffing and management services to United States Military Treatment Facilities, VA clinics and other Federal Agencies.
Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Modivcare is leading the transformation to better connect people with care, wherever they are. They serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes.
Act as a Gentiva representative supporting patients seeking post-acute care.
Navigate healthcare options, including post-acute offerings and Medicare coverage.
Assist in the admissions process by coordinating with Gentiva branch staff.
Gentiva offers compassionate care in the comfort of patients' homes and is a national leader in hospice care, palliative care, home health care, and advanced illness management. They have nearly 600 locations and thousands of dedicated clinicians across 38 states, fostering a collaborative environment.
Field customer inquiries, finding innovative ways to respond to questions, issues, and concerns.
Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 employees speaking over 300 languages, they focus on streamlining business in meaningful and sustainable ways, fostering inspired and passionate people.
Manage multiple channel interactions with excellent communication skills.
Effectively present and discuss products and services to providers.
Establish and maintain positive relationships with providers.
Capital BlueCross is an independent licensee of the Blue Cross Blue Shield Association. We are an equal opportunity employer committed to a culture of diversity and inclusion.