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Responsibilities:
- Manage interactions through multiple channels efficiently and professionally.
- Present products and services accurately.
- Focus on first call resolution.
Skills:
- Ability to understand and interpret policies and procedures.
- Ability to work independently and be flexible.
- Ability to communicate effectively.
Experience:
- 1 year customer service experience.
- Experience with provider interaction preferred.
Education:
- High School Diploma or GED
- Bi-lingual (Spanish) a plus
Capital BlueCross
Capital BlueCross is an independent licensee of the Blue Cross Blue Shield Association. We are an equal opportunity employer committed to a culture of diversity and inclusion.