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Core Responsibilities:
- Handle inbound pharmacy calls and conduct proactive outbound refill and engagement calls in English and Spanish
- Educate and guide patients through the end-to-end medication refill process
- Coordinate prescription refills, including data entry and pharmacy claim adjudication
What We’re Looking For:
- National Pharmacy Technician Certification (CPhT) required
- Fluency in both English and Spanish (spoken and written) is required
- 1–3 years of pharmacy technician experience preferred
Remote Work Requirements:
- A dedicated home workstation with two company-provided monitors
- Reliable, high-speed internet connection
- A quiet, private, distraction-free workspace
Shields Health Solutions
Shields Health Solutions partners with hospitals and health systems to create specialty pharmacies. We focus on improving medication access, adherence, and overall patient outcomes.