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Customer Communication & Support:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide clear information on products, orders, shipping status, and company policies.
- Support customers with order placements, tracking, cancellations, and returns, following established SOPs.
Ticket & Queue Management:
- Manage and record all customer tickets within the CX platform (Kustomer), maintaining visibility into open, pending, and resolved cases.
- Organize, prioritize, and escalate tickets according to urgency and category (e.g., returns, cancellations, warranty claims).
- Maintain a structured ticket pipeline to ensure timely resolution, accuracy, and team accountability.
HYER
HYER is a fast-growing and fast-paced team dedicated to delivering exceptional products and experiences that embody the values of quality, authenticity, and the western way of life. They value customer satisfaction and professionalism.