Similar Jobs
See allCustomer Service
Achieve
US
Customer Service
Communication
Billing Solutions Coordinator
LifeStance Health
US
Microsoft Office
Call Center
Healthcare
Customer Success Specialist
PolicyMe
Canada
Customer Service
CRM
Communication
Billing Support Specialist II
Rula
US
Medical Billing
Healthcare Billing
Revenue Cycle
Patient Account Specialist
IVX Health
US
Microsoft Office
HIPAA
Medicare
What You'll Do:
- Manage a steady, high volume of inbound calls and emails daily.
- Act as a first-line troubleshooter for members facing technical hurdles.
- Communicate sensitive health and financial information with high emotional intelligence.
What Success Looks Like:
- Member satisfaction via CSAT survey responses.
- Consistently meeting or exceeding Productity, Adherence and Quality KPIs.
- Actively contributing to process improvements aimed at enhancing service delivery.
What You'll Bring:
- At least one year of customer service experience.
- At least one year of experience in member benefits and/or billing.
- Strong empathetic listening skills.
Spring Health
Spring Health's mission is to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with clients including Microsoft, Target, and Delta Airlines.