Handle inbound and outbound calls to support our healthcare client.
Expected to deliver exceptional customer service by adhering to established protocols and guidelines.
Utilize various web-based systems to efficiently address and resolve customer inquiries.
Senture is a global company that embraces diversity and never discriminates against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. They have employees from various backgrounds and lifestyles.
Field customer inquiries, finding innovative ways to respond to questions, issues, and concerns.
Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 employees speaking over 300 languages, they focus on streamlining business in meaningful and sustainable ways, fostering inspired and passionate people.
Enjoy making outbound calls and reaching out to patients, members, and customers
Outreach to patients to schedule appointments for preventative health screenings and assess for high risk
Make welcome calls and assist members and patients with benefits and insurance information
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey, interacting with 1 in 3 Americans every day. They integrate the power of human touch with data-driven technology in their mission to make healthcare better for all, fostering collaboration, creativity and innovation.
Research, review and respond to inquiries received from members and providers.
Employ active listening skills, demonstrate patience and empathy, and handle difficult calls tactfully, courteously, and professionally.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Evry Health is on a mission to bring humanity to health insurance through personalized, high-technology health plans that expand benefits and increase access and transparency. They are the major medical division of Globe Life with over 3,000 employees and a flexible and remote work environment.
Enjoy making outbound calls and reaching out to patients, members, and customers.
Have a passion for helping patients make decisions that will enhance their healthcare experience.
Make welcome calls and assist members and patients with benefits and insurance information.
Carenet Health pioneers advancements for an experience that touches all points across the healthcare consumer journey. They interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Carenet Health fosters collaboration, creativity and innovation and looks for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
Guiding them toward scheduling their care assessments.
Giving them the encouragement they need to take that next step.
Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. They value the expertise and dedication of their team members and show it through a competitive and supportive package.
Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Modivcare is leading the transformation to better connect people with care, wherever they are. They serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes.
Provide compassionate support and expert guidance to Medicaid recipients.
Address inquiries and resolve issues to impact the health and satisfaction of clients.
Join a dynamic team dedicated to making a difference in the lives of underserved communities.
Avesis has been providing essential ancillary benefit solutions since 1978. Today, their programs cover more than 8.5 million members throughout the country. They strive for excellence in all that they do and their benchmark performance in terms of member satisfaction and client retention underscores this singular focus.
Fields customer inquiries by finding innovative ways to respond.
Provides excellent customer service through active listening.
Works with confidential customer information and treats it sensitively.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees, they focus on streamlining business in meaningful and sustainable ways, supporting communities, clients, and the environment.
Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
Aledade exists to empower independent primary care by creating value-based contracts across a wide variety of health plans. They were founded in 2014 and have become the largest network of independent primary care in the country. They have a collaborative, inclusive, and remote-first culture.
Answer calls, emails, and contacts, screening, transferring, resolving and disposing of calls while following process/documentation standards.
Review, process, schedule, and authorize orders according to department protocols; ensure updates and communication are documented in source systems.
Coordinate participants’ appointments, troubleshoot conflicts, communicate with stakeholders, and meet appointment turn-around times as outlined in WelbeHealth's protocol.
WelbeHealth's PACE program helps seniors remain in their homes and communities through medical care and community-based services, providing all-inclusive care. They are driven by core values and a participant-focused approach, fostering an encouraging and loving environment for employees.
Deliver empathetic support to users through email and video calls.
Manage and resolve feedback and support tickets, addressing needs like clinical QA and software troubleshooting.
Educate and empower users through tutorials and personalized guidance to optimize their workflows.
Nabla is committed to bringing back joy to the practice of medicine. They've harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare, with over 85,000 clinicians across 130+ healthcare organizations trusting Nabla.
Take inbound calls from patients, providers and members
Support members with their insurance needs, questions or concerns
Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
Carenet Health pioneers advancements in healthcare consumer experience, interacting with 1 in 3 Americans daily. They integrate human touch with data-driven technology to improve healthcare, offering best-in-class clinical expertise and personalized solutions.
Team members will perform outbound calls to enroll the person into their food box program or to reauthorize the person into the program.
Have a passion for helping members make decisions that will enhance their healthcare experience
You will be making a difference in someone’s life!
Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. From best-in-class clinical expertise to personalized and automated solutions, they integrate the power of human touch with data-driven technology in their mission to make healthcare better for all.
Answer inbound calls and schedule service appointments.
Respond to customer requests to resolve issues.
Maintain and update customer database.
T3 Services Group is transforming the trades one customer at a time with top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the customer experience.
Answer telephone calls from customers inquiring about goods and services.
Provide high-quality service with a helpful, professional attitude.
Assist clients with inquiries on debit card incentives, orders, and balances.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. The company is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution.
Analyzes provider questions to determine best use of resources to resolve the situation.
Empower AI provides federal agency leaders with tools to elevate their workforce's potential for transformation. They leverage three decades of experience solving complex challenges in Health, Defense, and Civilian missions and are headquartered in Reston, VA.
Directly responsible for helping meet and exceed client expectations by supporting our clients and their employees.
Answer incoming calls and chats from customers about their employer’s benefits plans and related processes.
Document information into a client system to track customer interactions and solutions.
Bswift transforms benefits administration, making it simpler, smarter, and more human. They serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
Respond to incoming customer calls, addressing their questions and providing service
Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
Enova International is a leading financial technology company that provides online financial services through an AI and machine learning-powered platform. They serve non-prime consumers and businesses, offering technology and services to traditional banks to create accessible credit.
Manage communications between patients and doctors and associated documentation.
Collaborate with Customer Service to troubleshoot patient requests pertaining to physician requirements.
Provide clinical feedback in response to patient inquiries involving medication, lab, side effects.
Hone is an online medical clinic transforming healthcare and enhancing longevity. They use scientific advancements to empower individuals to take control of their health. Hone is a remote-first employer with a focus on people and a culture that values collaboration and joy.