Principal Product Manager, Unified Service Platform

Join our Unified Service Platform team as a Staff Product Designer and redefine how we deliver exceptional customer support. You’ll craft seamless, intuitive experiences that empower customers to get the help they need, quickly and confidently. With AI at the forefront, you’ll explore innovative ways to enhance the end-to-end support journey, from smart self-service to live agent interactions. You'll collaborate closely with data science and customer experience teams to align on insights and strategy. You'll design intuitive, scalable customer support experiences that foster confidence and satisfaction while reducing friction across channels, champion user-centered, empathetic design thinking to craft seamless support journeys, integrating AI to drive personalization and efficiency, staying curious by keeping up with advancements in AI, emerging technologies, and best practices to help define the future of support and self-service.