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See allJob Purpose:
- Provide technical assistance and programming support to dealers via online, phone, and visits.
- Resolve complex vehicle repairs that dealer technicians struggle to diagnose.
- Specialized support for new product launches.
Principal Accountabilities:
- Analyze non-F1 cases and implement countermeasures with horizontal deployment.
- Clear long-pending vehicles waiting for diagnosis and perform deep dive in dealer processes.
- Monitor and provide recommendations on diagnostics, quality, literature, and tooling issues.
Qualifications:
- B.E or Diploma in Automobile/Mechanical Engineering.
- 8-10 years of relevant experience managing multiple dealerships for OEMs.
- Expert in VOC analysis and PDCA for Fix It Right first-time processes.
MSX International
MSX International partners with leading automotive companies to enhance retail strategies and streamline operations. With over 25 years of experience, they are a trusted partner helping OEMs improve dealer performance and consumer engagement.