Job Description
The Customer Support Specialist is the first line of the PushPress customer experience, focused on speed, clarity, and care. Delivers fast, accurate responses while building long-term trust. Detail-driven, product-fluent, and accountable for queue health and SLA performance. Designed to grow product knowledge, problem-solving, and customer communication skills.
What you'll do:
Respond to incoming chats in Intercom for Core clients, triage and resolve or escalate issues as needed, follow up on snoozed and pending conversations, identify patterns and report trends to Support Lead, validate support articles, macros, and bot responses, collaborate with L1 and L2 teammates, and stay informed on product changes and releases.
Applicants in Pacific Time (no WA), and Australia are being prioritizied. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey!
About PushPress
PushPress is building the Intelligent Industry Ledger for boutique fitness, transforming how boutique gyms operate and the entire fitness industry connects.