Job Description
The Community Support Specialist will join the Community Support Team at Reddit, where you will handle and resolve ticketed support requests from moderators promptly and effectively. You will provide first-line support for non-technical issues raised by Reddit users, escalating complex issues to appropriate teams and follow up to ensure resolution. Collaboration with cross-functional teams is key to identifying and implementing improvements in moderator support processes. Maintaining comprehensive documentation of support interactions and resolutions, as well as staying updated on platform changes and community guidelines is essential to providing accurate support.
About Reddit
Reddit is a community of communities built on shared interests, passion, and trust, fostering open and authentic conversations.