Job Description
We are seeking a results-driven Manager to lead our Data Center Services – Operations team. This leadership role will oversee the planning, execution, and continuous improvement of regional data center operations and infrastructure efforts. The ideal candidate is a strategic thinker with deep technical knowledge, proven operational rigor, and exceptional people leadership skills. The expectation is this person will lead from the front, onsite and hands-on will be required
Lead and grow a high-performing regional team of engineers focused on operating and improving our colocation data center footprint.
Develop and execute team roadmaps aligned with company objectives, operational SLAs, and infrastructure growth.
Manage workflow for day-to-day operations Capacity management, deployment and forecasting
Budgeting and stock management
Hardware break fix knowledge
Site coverage as needed
Facility evaluations Builds and deployments
Provide technical and managerial oversight across system operations, standards and engineering documentation
Promote a high-performance culture with clear goals, coaching, feedback, and recognition. Foster collaboration and accountability across remote teams.
About ServiceNow
ServiceNow is changing the way people work by providing a service-orientation toward activities, tasks, and processes and helping enterprises operate faster and be scalable.