ServiceNow Tech Lead

Their role is to support the development team by providing guidelines, monitoring quality and developing complex requirements. The tech lead will be working with Architects, Developers and Product Owners distributed across Europe and India. The tech lead is a key role, supporting its team that is composed of junior and senior developers, advising the POs and overlooking the technical delivery of the team. We are looking for a very “hands-on” profile who can develop in full autonomy and help peers in complex topics and/or to avoid delivery delays. Translation of user stories into ServiceNow features focusing on minimizing the level of customizations is required. Collaboration with the ServiceNow Architect and other tech leads on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development and delivering ServiceNow CSM , ITSM & FSM implementations including Core platform implementations is also required. Reviewing and optimizing implementations done by other developers ensuring better “low customization” adherence, optimal performance, scalability and security and developing enhancements that were identified as gaps during the UAT phase is also needed.