Outreach & Engagement Manager

Manage and motivate teams to drive enrollment by leading a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs. Facilitate onboarding and training of new specialists, analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC. Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions, maintain accurate and up-to-date documentation. Execute on regular performance evaluations of outreach specialist calls and documentation, create and maintain team schedules to ensure adequate coverage. Foster a supportive and inclusive team environment, encouraging professional growth and development.