Job Description
You will have responsibility and growth potential in helping us shape and build our young team. As an Enterprise Customer Success Manager (CSM), you will manage the relationships with roughly 20 Enterprise customers. You’ll ensure your customer's developers love our product, remain happy customers and grow month over month. You'll also help our customers solve technical problems while driving key metrics like adoption, usage/consumption, NPS, NDR (Net Dollar Retention) and renewal rate.
Within six months, you will drive the ultimate success of your customers, including their onboarding experience, ongoing feature adoption, renewal, and expansion. You will also engage customers in product betas, case studies, and webinars as applicable.
About Sourcegraph
Sourcegraph builds tools that make it easier to build software at scale, and is trusted by engineering teams at leading companies like Stripe, Uber, and Palo Alto Networks.