Be the primary point of contact for selected clients.
Monitor and manage contract performance.
Achieve client retention targets and receive high customer satisfaction survey results.

Qualifications:

3+ years of previous working experience in a customer care representative or administrative role.
Knowledge of ISO standards such as ISO9001, 14001, 45001 and 50001 (Preferred).
Ability to exercise discretion and independent judgment when necessary.

Our Benefits:

Medical, dental and vision insurance, life insurance, employee wellness programs.
Competitive pay, 401(k) with company match, bonus program, employee referral program.
Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time).

SGS

SGS is the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

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