Customer Experience Operations Manager

As the Customer Experience Operations Manager, you will play a pivotal role in simplifying complex systems and optimizing processes that support our customer-facing teams. You’ll own the execution of technical solutions, documentation standards, and cross-functional alignment to ensure scalable, intuitive, and efficient operations. In this role, you will be responsible for translating evolving business needs into actionable, prioritized workflows and scalable systems improvements, serving as the first line of defense for Salesforce and GTM systems support by independently troubleshooting, diagnosing, and resolving issues. You will also be responsible for building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth. Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized so that CX systems and reporting are intuitive and reliable.