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Key Responsibilities:
- Drive technical success of Cerebras customers.
- Serve as the technical lead throughout the customer journey ensuring smooth deployment.
- Partner with customers to uncover new opportunities where Cerebras products can drive value.
Serve as a trusted advisor and technical escalation point for our customers:
- Provide architectural guidance and best practices for GenAI workflows and applications.
- Collaborate directly with customer engineering teams to optimize performance.
- Work closely with Support and Engineering teams to manage escalations.
Partner cross-functionally to champion the customer experience:
- Share field insights with Product and Engineering to inform roadmap decisions.
- Work with Sales and Solution Architects to align on customer success plans.
- Collaborate with Marketing to highlight successful deployments and customer impact.
Cerebras Systems
Cerebras Systems builds the world's largest AI chip, 56 times larger than GPUs. Their novel wafer-scale architecture provides the AI compute power of dozens of GPUs on a single chip, with the programming simplicity of a single device. The team at Cerebras enjoys a simple, non-corporate work culture that respects individual beliefs and celebrates different backgrounds, perspectives, and skills.