Intake Supervisor

Responsibilities:

• Supervising a team of Intake staff members.
• Ensuring staff members comply with applicable protocols.
• Assisting staff with consumer-related complaints requiring direct supervisory input.

Additional Responsibilities:

• Performing intake work related to consumer complaints, as necessary.
• Assessing staff performance accurately and providing feedback.
• Identifying, tracking, and reporting patterns of abuse/deception.

Skills:

• Significant experience and understanding of intake and processing procedures.