Source Job

• Communicating and interacting with consumers and businesses on consumer-related complaints.
• Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP.
• Maintaining Agency database and providing reports as needed.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

Lead and develop a high-performing Intake team, ensuring operational metrics, quality standards, and regulatory requirements are met. Oversee daily intake operations, coach team members, and drive performance through clear communication and accountability. Reinforce standardized processes, mitigate compliance risks, and support operational excellence to strengthen client trust and organizational growth.

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.