Junior Customer Success Manager (API) with German

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.

Key responsibilities include relationship management with key stakeholders, developing customer success plans aligned with API solutions, monitoring usage patterns, providing best practices to maximize API adoption, acting as the voice of the customer, identifying upsell opportunities, and providing ongoing education and resources.