Responsibilities:
- Handle inbound support across chat, email, and phone, managing complex cases like accounting investigations and bug documentation.
- Develop and update help center content, and prototype AI-first support tools to redefine team workflows and partner with Engineering.
Growth Timeline:
- Within 1 month, complete product onboarding and handle common support scenarios independently using AI-powered workflows.
- Within 3 months, independently manage full inbound support with high CSAT and contribute to automating job parts through new AI skills.
- Within 6 months, lead the shift to AI-first support, serve as a cross-functional resource, and influence product decisions with insights from customer interactions.
Candidate Profile:
- Communicate with warmth and precision, stay composed under pressure, and bring a personality appreciated by customers.
- Be an investigative, AI-native problem-solver with a high ownership mentality, detail-oriented but knowing when to move quickly.
- Possess nice-to-have experience in bookkeeping, fintech, support tooling, small business support, or AI tool management.
Ambrook
Ambrook rebuilds financial infrastructure, providing modern tools for accounting, banking, and spending to help American family-run businesses become more profitable and resilient. It is a Series A startup backed by Thrive Capital, Dylan Field, and Homebrew, focused on the intersection of industry, climate, and the economy.