Customer Support Specialist

Assist Plane users and guide them through product to maximize their experience. Work closely with operations and product teams to address and resolve various reported issues. Resolve problems efficiently, directly influencing customer satisfaction and demonstrating a genuine commitment to ensuring our users' happiness. Actively contribute to our Help Center by sharing expertise and insights through the creation of Help Center articles.

Handle all support questions, requests or complaints from our users through Chat, Email and Slack messages. Escalate issues to Operation, Product, and Engineering team using various tools. Take care of additional payment KYC requests. Responsible for various manual processes required to meet the users need, Writing and updating Help Center articles, and writing and updating internal knowledge base and documentation for team reference.