Associate Application Support Consultant

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. You will progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate. They will investigate, process and document application defects passed to the Application Support team. The consultant will be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation, including handling customer escalations and taking ownership of complicated issues, always keeping customers updated of progress.