Job Description
We are seeking a Customer Onboarding Specialist who will play a pivotal role in training new users, supporting their transition to AI-driven tools, and building a lasting customer success framework. This role is critical in setting the foundation for long-term customer success. You’ll guide clients through the initial setup and training phases, create tailored onboarding journeys, and provide key input into building our knowledge base for AI-supported onboarding. You will also serve as a bridge between customers and internal teams to improve support processes.
You will be training customers on how to effectively use Intrigma’s sophisticated scheduling software, lead onboarding projects, track milestones, and conduct post-project reviews to ensure continuous improvement. The chance to shape the onboarding process for a company embracing AI and automation.
About Intrigma
Intrigma is a fast-growing SaaS company revolutionizing the healthcare industry with cutting-edge scheduling software used by hospitals and physician groups.