Commercial Operations Specialist

Support sales by entering of orders submitted through phone call, text message and email. Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status, etc. Provide support to Supplier Users on Dashboards and tools within Encompass. Provide Encompass ordering and technical support to internal and external users. Create and maintain key database records in Encompass. Support E-commerce orders and accounts (Leaflink / Eaze / etc.). Act as Point of Contact for Territory Managers on PTO. Become in-house expert on Encompass ERP. Set up and onboard new accounts in ERP. Assess customer needs, answer questions, and assist with ordering process. Meet individual goals and collaborate with sales reps to successfully meet team goals.