Supervisor - Government Programs Outreach - Medicare

The Supervisor will manage outreach team by objectively measuring contact performance, diagnosing problems, assessing solutions, and creating improvement plans. They will develop and maintain a coaching model used to track employees development and performance (quality, production, attendance, etc.) and gives feedback accordingly. The role involves monitoring program performance statistics and works closely with the Manager to apply them in managing staff performance. The person will interview and support the hiring process for work unit staff, assess member and prospective member contact venues. They will serve as the lead for development and implementation of customer and staff education materials.