Director, Engineering

As Engineering Director, you’ll lead multiple teams to ensure an exceptional customer experience from start to finish. You’ll take a hands-on leadership approach, working closely with Engineering Managers, the broader organisation, and our customers to shape and evolve our Support function. Your focus will be on driving customer satisfaction, empowering your teams, and creating a culture of motivation and ownership. This role is highly customer- and people-centric, reflecting Mambu’s core values in every interaction. You’ll also represent Mambu in cross-functional and customer-facing discussions, always championing a customer-first mindset. You will build a bold, challenge-embracing culture by setting ambitious goals, making timely decisions and sharing plans transparently. You will put customer obsession at the core and champion their perspective in every conversation. You will cultivate growth and curiosity by enabling career development, aligning with personal ambitions, giving timely feedback, and creating a space to learn from success and failure. Be driven to foster diversity, remove bias in hiring and work, and create an environment where different voices are respected and valued.