Remote District Manager Parts & Service

Interface with approximately 30 – 40 assigned dealerships to proactively consult and provide support. Build strong relationships with dealer operators, dealer managers, regional offices and zone teams while utilizing various communication devices and technologies. Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention and revenue priorities. Consult with dealership to increase the fixed operations overall customer retention and profitability, focusing on parts department inventory management processes. This role requires coordinating resolution to warranty and customer related issues, evaluating the dealership’s service customer experience, and working with the dealership to analyze their marketing plan. One must set priorities to execute assigned responsibilities independently, staying abreast of changes in General Motors and industry to adapt quickly. Integrate and communicate with all representatives that call on the dealership to offer cohesive support, and manage time and projects effectively with limited supervision.