Job Description
As a Customer Support Associate with Convera, they are looking for motivated, experienced and passionate people to provide world-class customer experience. The candidate will handle online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards. The channels include cases, emails and phone calls occasionally.
The role involves keying in transactions, sending customer communications and processing payments. Responsibilities include running, analyzing and providing reporting to internal and external clients; working closely with Front Office teams; running daily controls; and adhering to compliance and regulatory requirements while delivering high-level customer service. The candidate must work well independently and as part of a team in an office or remote environment.
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry expertise and technology-led payment solutions.