You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone and be responsible for all front office patient coordination to be completed in a timely manner. You will communicate clearly and effectively with patients, clients, team members, peers and leadership. You will accurately input data into both Carenet and EMR databases and answer all inquiries from patients, customers and third party vendors.
Attend to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. Liaise with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. Maintain a working knowledge of company products to effectively communicate with customers.
As a Customer Support Associate, provide world-class customer experience for a global FinTech. Handle online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards. Requires excellent communication, time management, and attention to detail.