Senior Manager, Customer Success

Responsibilities:

• Manage, coach, and develop a team of Customer Success Managers across enterprise segments to ensure strong execution from onboarding to renewals.
• Establish consistent standards for success planning and customer health, supporting workload alignment based on customer needs and priorities.

Requirements:

• Bachelor’s degree or equivalent experience with 8+ years in Customer Success, Consulting, or SaaS roles, including 3+ years managing customer-facing teams.
• Strong understanding of customer adoption and lifecycle management, with proven ability to coach teams and engage effectively with senior customer stakeholders.
• Ability to operate in cross-functional environments with strong operational discipline and a customer-first mindset.

Benefits and Culture:

• Comprehensive healthcare coverage including medical, dental, vision, and prescription drug coverage for you and your family.
• Highly competitive benefits package with a 401k, flexible paid time off, generous caregiver and parental leaves, and life and disability insurance.
• Open mentoring program to support professional growth within a remote environment that values recharging and spending time with loved ones.