GRC Service Engagement Manager

The GRC Service Engagement Manager will provide general pre-sales triage support for the GuidePoint Security GRC services portfolio. Role and Responsibilities: Provide general pre-sales triage support for the GuidePoint Security GRC services portfolio. Engage with Account Executives as needed to respond to their questions and requests, validate and qualify what is required, and then ensure relevant information and contacts are entered into CRM platform. Work within the CRM environment, review all new tickets, and assign to appropriate GRC team leads. Ensure all assigned tickets are being managed per internal SLAs. Manage an accurate (as possible) sales pipeline for GRC, by engaging with practice leadership and account executives, to evaluate existing outstanding proposals greater than 6 months old with no recent activity. Enable account executives to engage more accurately with their customers through outreach and education regarding GRC’s services and value proposition. Leverage existing tools to review, analyze, and validate existing metrics/KPIs and then provide the practice leadership with regular updates. Provide some support to GRC practice leadership for pre-sales, on an as needed basis. Gather GRC case studies and customer testimonials for internal and external sales support. Provide feedback and recommendations to GRC leadership and opportunities to improve process and automation regarding GRC lead qualification and sales enablement. Perpetually strengthen relevant skills, knowledge, and abilities to stay at the forefront on the GRC security industry. Ability to autonomously prioritize and successfully deliver in a fast-paced environment. Establish and maintain relationships with regional and other information assurance personnel. Perform other duties as assigned.